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Terms of Service

Last Updated: April 10, 2025

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the CustoPrint platform, website, and services (collectively, the “Services”), provided by Comyoucom Ltd, registered in England & Wales (“we,” “our,” “us,” or “Company”).

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

2. Definition of Services

CustoPrint is a Software-as-a-Service (SaaS) platform that provides print shop management software, customer-facing storefronts, and related services for print businesses. Our Services include, but are not limited to:

  • Print shop management tools
  • Custom storefront creation and management
  • Order processing and tracking
  • Document upload and processing
  • Customer management
  • Payment processing integration

3. Eligibility

You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that: (a) you are at least 18 years old; (b) you have the right, authority, and capacity to enter into these Terms; and (c) you will abide by all the terms and conditions in these Terms.

4. Accounts and Registration

To access certain features of the Services, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information;
  • Maintain and promptly update your account information;
  • Maintain the security of your account, including keeping your password confidential;
  • Notify us immediately of any unauthorized access to or use of your account; and
  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information you provide is inaccurate, false, or no longer current, or if we have reason to believe you have violated any provision of these Terms.

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer subscription-based access to our Services. The features included in each subscription plan and the associated fees are described on our pricing page. We reserve the right to change the features or fees for our subscription plans at any time.

5.2 Payment

You agree to pay all fees associated with your subscription plan. All fees are in Euro (€) and are non-refundable except as expressly provided in these Terms. You authorize us to charge your designated payment method for all fees incurred by you.

5.3 Billing Cycle

Your subscription will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date. If you do not cancel your subscription, you authorize us to charge your payment method for the renewal term.

5.4 Taxes

All fees are exclusive of taxes, which we will charge as applicable. You are responsible for paying any taxes associated with your use of the Services.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your business purposes.

6.3 Restrictions

You may not:

  • Copy, modify, or create derivative works based on the Services;
  • Frame or mirror any part of the Services;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services;
  • Access the Services to build a competitive product or service;
  • Use the Services for any illegal purpose; or
  • Exceed or circumvent the limitations of your subscription plan.

6.4 Your Content

You retain all rights to the content you upload, submit, or display through the Services ("Your Content"). By uploading, submitting, or displaying Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute Your Content for the purpose of providing the Services to you.

7. User Conduct

You agree not to use the Services to:

  • Violate any applicable law or regulation;
  • Infringe upon the rights of others;
  • Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
  • Upload, post, or transmit any content that contains viruses, trojan horses, worms, time bombs, cancelbots, or other harmful computer code;
  • Interfere with or disrupt the Services or servers or networks connected to the Services;
  • Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services;
  • Collect or store personal data about other users without their consent; or
  • Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services.

8. Data Processing and Storage

Our servers are located in Germany. By using our Services, you consent to the storage and processing of your data in Germany. We will handle your data in accordance with our Privacy Policy and applicable data protection laws.

9. Third-Party Services

The Services may integrate with third-party services. Your use of these third-party services is subject to their terms of service and privacy policies. We are not responsible for the practices of third-party services, and we encourage you to review their terms and policies.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. Term and Termination

These Terms will remain in effect until terminated by you or us. You may terminate these Terms at any time by canceling your subscription and ceasing to use the Services. We may terminate these Terms and your access to the Services at any time for any reason, including if you violate any provision of these Terms.

Upon termination, your right to access and use the Services will immediately cease. Sections 6, 10, 11, 12, 14, and 15 will survive any termination of these Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in England for the resolution of any dispute arising from these Terms or your use of the Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms.

15.2 Waiver

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

15.3 Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

15.4 Assignment

You may not assign these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms and our rights and obligations under these Terms to any third party without restriction.

15.5 Force Majeure

We will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes, or other industrial disturbances, electrical or power outages, utilities or telecommunications failures, earthquakes, storms, or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Comyoucom Ltd
Email: [email protected]
Address: 101 Clerkenwell Rd, EC1R 5BX, London